PRIVACY & TRUST

Privacy Policy

Last Updated: July 2026

Welcome to O2 Kart (a brand operating under Tribhuvan Group), accessible via o2kart.in. We value the trust you place in us, and that is why we insist upon the highest standards for secure transactions and customer information privacy. This document explains in simple words how we collect, use, and protect your personal information when you shop with us.

1. What Information Do We Collect?

To provide a seamless shopping experience and deliver your products on time, we collect the following details:

  • Personal Identity Information: Your full name, mobile number, and email address when you create an account or subscribe to our updates.
  • Delivery & Billing Information: Your complete shipping address, pin code, and landmark to ensure our courier partners can reach your doorstep accurately.
  • Payment Details: Your transaction preferences. Please note that O2 Kart does not store your Credit/Debit Card numbers or UPI PINs. All payments are securely processed through RBI-approved encrypted payment gateways.
  • Technical Data: Your IP address, device type, and browser details to optimize our website’s speed and security for your specific device.

2. How We Use Your Data

We do not sell or lease your personal information to third parties for marketing purposes. We only use your data to:

  • Process, pack, and successfully deliver your orders.
  • Send you automated order confirmations, tracking links, and delivery updates via SMS, Email, and WhatsApp.
  • Improve our website user interface, products, and customer support based on your feedback.
  • Detect, investigate, and prevent financial fraud or cyber threats to keep the marketplace safe.

3. Cookies and Tracking Technology

We use standard cookies to remember the items added to your shopping cart, personal preferences, and past visits. You can choose to disable cookies through your browser settings, but it may limit some features of our online store.

4. Data Protection and Security

We implement strict industry-standard security measures (SSL Encryption) to protect your data from unauthorized access, loss, or misuse. Your account passwords are encrypted and cannot be viewed by our internal team.

5. Your Rights

As an Indian consumer, you have the full right to access, correct, or request the deletion of your personal account information from our database at any time.

6. Contact Information

For any questions regarding your privacy, data deletion, or grievances, please reach out to our Grievance Officer at:

Email: Support@o2kart.in

Grievance Redressal Cell: Tribhuvan Group, Katihar, Bihar, India.