Return, Refund & Cancellation Policy
Last Updated: July 2026
Welcome to O2 Kart (a brand operating under Tribhuvan Group). We believe in making online shopping 100% transparent, hassle-free, and secure. Under our promise of "Shop More. Pay Less," your satisfaction and trust are our top priorities.
🚀 1. The O2 Transpa-Pack™ (Your Shipping Video)
To deliver absolute peace of mind and eliminate any transit fraud, O2 Kart features an advanced warehouse tracking system. We record a live, high-definition quality-check and packing video of your specific order before it leaves our facility.
- Where to find it: Once your order is dispatched, simply log into your account, go to your "My Orders" page, and click on the active order to watch the live packing video of your items.
- This ensures that the exact product, color, and size you ordered were packed in perfect condition from our warehouse.
2. Product-Wise Return & Replacement Windows
Different items have different return guidelines based on standard Indian e-commerce market practices:
| Product Category | Policy Type | Time Window | Conditions |
|---|---|---|---|
| Fashion & Clothing | Return, Refund or Exchange | 7 Days from delivery | Must be unwashed, unworn, with all original tags, barcodes, and brand packaging intact. |
| Electronics & Accessories | Replacement Only | 7 Days from delivery | If the item arrives defective or damaged, we will ship a brand new replacement unit. |
| Home & Daily Essentials | Return or Replacement | 7 Days from delivery | In case of damage or missing parts, a full refund or exchange is issued. |
| Personal Care & Hygiene | Non-Returnable | N/A | Due to health and safety standards, opened personal care items cannot be returned. |
3. How to Raise a Return/Exchange Request?
We keep things extremely simple for our customers. If you receive a wrong, damaged, or misfit product, just follow these steps:
- Go to the My Orders section on our website.
- Click on the "Return/Exchange" button next to your product within 7 days of delivery.
- Upload a clear photo of the product showing the issue (size mismatch or physical damage).
- Our team will review the request and schedule a free reverse pickup from your doorstep within 48 hours.
4. Cancellation Policy
- Before Dispatch: You can cancel your order with a single click from your dashboard before it is marked as "Shipped". A 100% instant refund will be initiated back to your source account for prepaid orders.
- After Dispatch: If the package has already been handed over to our courier partner, cancellation will be locked. In this case, simply refuse the delivery at your doorstep when the delivery agent arrives. Your refund will be processed as soon as the package returns to our warehouse.
5. Safe & Direct Refund Process (Direct Bank/UPI Transfer)
Once the return item is successfully picked up from your doorstep and passes our warehouse quality inspection, your money will be transferred directly to your bank account or UPI ID. We do not force you into store wallets.
- For Prepaid Orders (UPI, Cards, NetBanking): While raising the return request, the refund amount will default to your original payment source. The money will be automatically reversed and credited back to the same bank account or card you used while buying within 3 to 5 working days.
- For Cash on Delivery (COD) Orders: While submitting the return request on the "My Orders" page, you will get a secure option to select your refund method. You can choose to enter either your UPI ID or your Bank Account Details (Account Number & IFSC Code). The refund will be credited directly to that selected account within 3 to 5 working days.
Note: O2 Kart ensures 100% data encryption, meaning your bank details or UPI IDs shared during the return process are completely safe, encrypted, and used only for refund disbursal.
6. Customer Support Desk
For any queries regarding your returns, refunds, or cancellations, please reach out directly to our compliance team:
Support Email: support@o2kart.in
Corporate Address: Tribhuvan Group, Katihar, Bihar, India.
